Spirit Sox USA, LLC, Refund and Cancellation Policy

The products available for purchase on our website are specifically customized to the customer’s needs. We provide design input and guidance to let you fully evaluate our products before you make a decision to purchase. Please use the design phase to make sure that the socks meet your needs before making your purchase.

No refund will be made once the socks have been ordered.

It is up to the customer purchasing the socks to evaluate a fit of the product during the design phase and before the order is placed. Once the order is placed, the product is non-refundable and non-transferable.

In rare instances, and only within 30-days of purchase, if due to product flaws or major issues, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g. order number, your name, date of transaction, etc.). If we are able to positively identify your order, and if your request is made within 30-days of purchase, you must submit an email or letter detailing the reasons for the refund request before we will process a refund. Spirit Sox USA, LLC is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.

It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us.

Please contact us at 408.513.3645 or email lisa@spiritsoxusa.com if you have any questions.